Termini e condizioni del servizio

Terms of Service

Welcome to Ratnavaali. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products & Availability

All jewellery displayed on our website is subject to availability.

We reserve the right to modify, discontinue, or limit the quantity of any product without prior notice.

3. Product Information

We strive to display accurate product descriptions, specifications, images, and pricing. However:

Slight variations in colour may occur due to screen settings.
Handmade jewellery may have minor variations that make each piece unique.
Product weights and dimensions are approximate.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Ratnavaali reserves the right to change prices at any time without prior notice.

In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

5. Orders

After placing an order, you will receive an order confirmation email.

Ratnavaali reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

Product unavailability
Pricing or technical errors
Suspected fraudulent activity
Payment verification issues

If your order is cancelled after payment has been received, a full refund will be issued.

6. Payments

We accept secure online payment methods available on our website.

Orders will only be processed after successful payment confirmation.

7. Shipping

All eligible orders are securely packed and shipped with insured delivery partners across India.

Estimated delivery times are provided for reference only and may vary due to factors beyond our control.

8. Returns, Exchanges & Buyback

Returns, refunds, exchanges, and Lifetime Buyback are governed by our respective policies available on our website.

Please review these policies before making a purchase.

9. Hallmark & Authenticity

Every eligible jewellery piece is supplied with:

BIS Hallmark (where applicable)
Certificate of Authenticity

Customers should retain these documents for future verification, exchange, or buyback requests.

10. Intellectual Property

All content on this website, including but not limited to:

Logos
Designs
Product images
Graphics
Videos
Text
Brand name "Ratnavaali"

is the exclusive property of Ratnavaali and may not be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security or functionality.
Upload malicious software or harmful content.
Infringe upon the rights of Ratnavaali or any third party.

12. Limitation of Liability

To the maximum extent permitted by law, Ratnavaali shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by you for the relevant order.